Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with us. When you enroll in our programs, attend workshops, or simply browse our website, we may gather various data points.

Personal Information You Provide

• Your name, email address, and phone number when you register for courses or contact us
• Billing and payment details for course enrollment and material purchases
• Professional background information, including your current role and industry experience
• Educational history and previous training qualifications
• Communication preferences and feedback about our services
• Application materials if you're seeking certification through our programs

Information We Collect Automatically

When you visit our website or use our online learning platform, we automatically collect certain technical information:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent on our site, and navigation patterns
• Referring website or source that brought you to us
• Course progress, completion rates, and assessment results

How We Use Your Information

Your data serves specific purposes that directly support your learning experience and our ability to deliver quality education. We don't use your information for unrelated marketing or sell it to third parties.

Data Sharing and Disclosure

We're careful about who sees your information. In most cases, your data stays within kalithorvane and is only accessed by team members who need it to support your learning.

When We Share Information

• With payment processors to handle your course fees securely
• With technology service providers who host our learning platform and maintain our systems
• With certification bodies when you complete programs that lead to industry credentials
• When required by Australian law, court orders, or government regulations
• If we merge with or are acquired by another organization, though we'd notify you first

All third parties we work with are contractually bound to protect your data and can only use it for the specific services they provide to us. We don't sell, rent, or trade your personal information to anyone for marketing purposes.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. You have the right to know what we hold, request corrections, and in many cases, ask us to delete your data.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If anything is inaccurate or outdated, let us know and we'll fix it promptly. There's no fee for reasonable requests, though we might charge for excessive or repetitive inquiries.

Erasure and Restriction

You can ask us to delete your personal data, and we'll comply unless we're legally required to keep it. For example, we need to retain certain records for tax purposes and educational compliance for seven years after your last interaction with us.

How to Exercise Your Rights

1. Send an email to support@kalithorvane.com with "Privacy Request" in the subject line
2. Clearly describe what you're asking for – access, correction, deletion, or restriction
3. Provide enough detail for us to verify your identity and locate your records
4. We'll acknowledge your request within 48 hours and respond fully within 30 days

Data Security and Protection

We take technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our approach combines industry-standard security practices with regular reviews of our systems.

• Encrypted connections (SSL/TLS) for all data transmitted between your device and our servers
• Password-protected access to our systems with multi-factor authentication for staff
• Regular security audits and vulnerability assessments by external specialists
• Restricted physical and digital access to personal data on a need-to-know basis
• Secure backup systems with encrypted storage in Australian data centers
• Staff training on privacy obligations and data handling procedures

Despite our precautions, no internet-based system is completely secure. If we experience a data breach that affects your information, we'll notify you and the relevant authorities as required under Australian law.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods based on legal requirements and practical needs.

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings.

Types of Cookies We Use

• Essential cookies that make our website function properly, like keeping you logged in
• Performance cookies that help us understand which pages are popular and how people navigate our site
• Preference cookies that remember your settings and choices

We don't use advertising cookies or track you across other websites. Most browsers accept cookies automatically, but you can adjust your settings to refuse them. Some features of our site might not work properly without cookies.

International Students and Data Transfers

While we're based in Australia and primarily serve Australian students, we welcome international participants in our programs. Your personal information is stored on servers located in Australia and is protected under Australian privacy law.

If you're accessing our services from outside Australia, your data will be transferred to and processed in Australia. By using our services, you consent to this transfer. We ensure that any international data transfers comply with applicable privacy regulations in both Australia and your home country where possible.

Children's Privacy

Our programs are designed for working professionals and adults pursuing career development. We don't knowingly collect personal information from anyone under 18 years of age. If you're under 18 and interested in our courses, please have a parent or guardian contact us on your behalf.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The date at the top of this policy shows when it was last updated. We encourage you to check back periodically, especially before providing us with any new personal information.

Making a Complaint

If you believe we've mishandled your personal information or breached Australian privacy law, you have the right to complain. We take all complaints seriously and will investigate them thoroughly.

1. Contact our Privacy Officer at support@kalithorvane.com with details of your concern
2. We'll acknowledge your complaint within 7 days and begin investigating
3. We'll provide a full response within 30 days, explaining our findings and any corrective actions
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner